Atlas Copco: Enterprise Services Management Portal Share: MindWorx Software Services Pvt. Ltd. Score Awaiting client review n/a Date Published 18 November 2019 Reading Time 1-Minute Read The client was experiencing problems managing service calls, service status, and warranty component records. Overview The client is an India based Automotive Equipment Manufacturing company. This company is one of the world’s largest tool manufacturing companies. Challenges The client’s company has a service field engineer team of 80+ resources and was having a problem with managing service calls, service status, and warranty component records. There was a delay of around 1-2 weeks in service reporting: where the client’s team was doing the entire exercise manually. Solution MindWorx architected, designed and developed an IOS & Android mobile app, web-based back office with best in class features and user experience. We have integrated Google asset management API for the tracking service engineer, features like GEO fencing, real-time service call assignment, and tracking. We developed a highly customized reporting engine where a client can generate various reports based on different criteria and also reports for eSAP upload. Benefits Faster to go to market High performance Intuitive user experience Responsive design to work on Android,iPhone as well as iPad Reduced entire reporting cycle from 2 weeks to 1 day Highly customizable and maintainable application