Baking Mad Website Design and Build Share: Ridgeway Score Awaiting client review n/a Date Published 30 April 2019 Reading Time 5-Minute Read The Silver Spoon Company appointed Ridgeway to craft and evolve the Baking Mad website. An Immersive Digital Baking Utopia for the Silver Spoon Company The Silver Spoon Company is part of Associated British Foods, a diversified international food, ingredients, and retail group. Their portfolio of brands are leaders in the categories that they operate in and include Billington’s unrefined cane sugars, Allinson flours, and Nielsen-Massey vanillas and flavours. The team appointed Ridgeway to craft and evolve the Baking Mad website as part of a long-term partnership. Silver Spoon was looking for a secure website that put users first, with fully integrated engaging content and e-commerce capability. The Subtle Sell The recipe platform is a unique brand experience as it does not directly sell the products of the brands behind it. Instead, the site sets out to bring together a community of people who have one thing in common – a love of baking. By creating this digital utopia for bakers of all levels, Silver Spoon can subtly build a loyal brand following and sell through the desire to bake with only the best ingredients. The site also helps people to become better and more experienced bakers with tips and techniques, this offers not only engaging content but also aims to promote a higher frequency of baking amongst its community which in turn leads to the need to purchase more ingredients. An Immersive Experience Baking Mad wanted an immersive digital experience where bakers could indulge and explore their passion with rich content including recipes, tips, and insights for bakers with varying levels of experience. The aim of the website is to bring people together, creating a strong community of baking lovers. The website needed to be intuitive and easy to use with strong search functionality and features to make the art of baking an enjoyable and stress-free pastime. Let’s Talk Shop The new Baking Mad website features a unique online shop where users can purchase baking kits for a number of different celebratory occasions. The baking kits aim to make baking a breeze with all the correct quantities of ingredients, the right baking equipment, and all the necessary accessories. Customers also have the option to purchase optional extras to make planning that party a piece of cake with matching themed party bags, hats, napkins and much more. Every parent’s dream! The Baking Mad team saved time and budget on the build of their online shop with our exclusive Kentico E-Commerce Accelerator which uses tried and tested e-commerce functionality as a foundation. The product provides enhanced functionality over the core Kentico product and enables us to deliver projects faster and at a lower cost than our competitors. Fast Search The website needed sophisticated search functionality so users can find the recipes and content they want quickly and easily. Ridgeway used the Kentico Document Event Handler to integrate with Microsoft Azure Search. This enables information to pass from four data types – products, recipes, articles, and baking tips. When any changes are made to any one of these data sets Azure is updated in real time. The Microsoft Azure Search functionality returns results incredibly fast with accuracy which provides a better user experience. Baking Made Easy Our UX team worked with Baking Mad to identify key personas and compelling user journeys to create intuitive navigation and a website that bakers love to browse and bake from. Some key features and functionality include a print option, the user can decide which parts of the recipe to print, for example, key info, the image, the ingredients, the utensils or method. The website features a ‘bake mode’ for those wishing to follow a recipe online. This feature displays the recipes in easy to follow steps using a simple to read large font. The users can easily scroll through each step of the recipe. Users can even select the ‘keep screen on’ feature which means the user’s tablet or mobile does not go into sleep mode half way through a bake. Shop, Deliver, Bake The Baking Mad website is integrated with IFS Logistics, its consignment provider. When a purchase is made it is tracked and a notification is sent to IFS who then collect the parcel and deliver it to the buyer. Proof of delivery is then sent back and used to update the order status in their Kentico solution. Results In the four-month period after launch compared to the previous period we have seen the following: 19% Increase in pageviews 14% Increase in sessions 12% Increase in tablet traffic Top Results The result is a safe and secure website built on Kentico which brings together a community of bakers through engaging content which raises awareness of both the Baking Mad and partner products. The website also provides a platform for Baking Mad to effectively sell their newly launched products.