Baptist Health Share: PCR Agency Score Awaiting client review n/a Date Published 7 August 2019 Reading Time 2-Minute Read As a well-known force in the healthcare industry, Baptist Health was looking to turn their patient relationships into social experiences. The Challenge As a well-known force in the healthcare industry, Baptist Health was looking to turn their patient relationships into social experiences through their new online health and wellness community, Good for You. The website was developed with their “Changing Healthcare for Good” mantra in mind and aimed to provide community members with expert information on health, nutrition and more. As a relatively new initiative, the Baptist team’s primary focus was to grow their contacts and gain information on user behaviors. The Solution In order for us to develop the Good for You audience, we had to start at square one. After performing consumer research and collaborating with the Baptist marketing team, we developed buyer personas that detailed the backgrounds, struggles, goals, and behaviors of our ideal audience. Next, we made simple changes to their existing website to increase conversion opportunities and make the concept more clear to users. We used heat tracking to determine what website content users found most interesting and developed a strategy to create high-quality blog posts and weekly emails to increase user engagement. We then developed progressive profiling questions in our sign-up forms to better understand the type of information each user wants. Now, we are continuing to develop the Good for You community with a better idea of who our users are, what they value and how we can personalize each one’s experience.