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Building a Scalable Brand and Website for ShipBob

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Balkan Brothers
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We refreshed ShipBob’s brand, color scheme and UI design. We also designed and built a flexible new website and an easy-to-use CMS platform.

The Client

ShipBob is a logistics provider that supports e-commerce businesses with access to their network of fulfillment centers and tools to maintain control over inventory, orders, and shipments. ShipBob was founded in 2014 and is one of the fastest-growing tech companies in the US, with more than 450 employees and hundreds of thousands of square meters of warehouse space across the country.

Problem

ShipBob’s existing brand was selling them short. Having secured $62.5m in total funding, the time was right to rebrand and to better communicate ShipBob’s personality and story.

They wanted to bring to the fore their sense of warmth, emotion and the real connection to their customers that you don’t typically see in the logistics category. Functionally, they needed to create a more cohesive experience across their website, increase conversions and create more flexibility for their internal teams.

Balkan Brothers: ShipBob logo, color scheme and UI design

Solution

We refreshed ShipBob’s brand with an updated logo, color scheme and UI design. We also designed and built a flexible new website and an easy-to-use CMS platform.

Balkan Brothers: ShipBob Packaging Design

Balkan Brothers: ShipBob Packaging Design

Helping ShipBob become a modern, professional, and highly credible brand

We focused on establishing a more emotive connection with ShipBob’s customers through content and design. We prioritised video testimonials and case studies on the homepage, and adjusted layouts to allow for more and larger images. Warehouse photography gives a snapshot into the size and scale of operations, and helps to build trust. Highlighting real ShipBob employees on the careers pages lends personality to the brand.

We redesigned and modernised their logo, introducing a completely new design language through color, typography and style. We created new brand guidelines to help maintain structure and visual impact across print and digital applications.

Balkan Brothers: ShipBob Website Design

The new website

ShipBob’s website is its most important touchpoint, and it needed to do a better job of establishing the brand. Our redesign placed people at the heart of the experience in order to strengthen ShipBob’s point of difference as a human-centric logistics brand. We achieved this through the addition of a “content hub”, allowing for easy collating and publishing of case studies, press coverage, awards, and client testimonials.

Balkan Brothers: ShipBob Website Design

ShipBob also needed functional flexibility. Using a module-based approach, we structured the CMS environment to bolster marketing’s in-house capabilities and provide more control over the brand’s online presence.

“The positive feedback from our customers and prospective customers on the website was instantaneous. It was great for our team internally and the BB Agency to receive such glowing reviews, but it was the data on conversion rates that I focused on. We actually saw a 27% lift in conversion rates blended across all traffic sources.”

Casey Armstrong
— CMO at ShipBob

Balkan Brothers: ShipBob Advertising

The result

  • 27% lift in conversion rate within 28 days of website launch
  • $68m raised in series D, 8 months after launching the new website

Branding

  • Style exploration
  • Identity development
  • Visual language
  • Brand guidelines

Human Experience Design

  • Creative direction
  • Marketing website
  • Design system
  • Illustrations

Development

  • Front-end development
  • Website development
  • Custom WordPress CMS implementation
  • Quality assurance

Balkan Brothers: ShipBob Branding