Billing & Customer Care App

Description

Develop a mobile application for employees to use for deploying service, billing, and customer care outside the transaction counter.

Challenge

Viettel is the largest operator in Vietnam, with over 10,000 employees/transactors, and owns over 65 million mobile subscribers. Its large scale also poses challenges for carriers in developing management systems and delivering instant services to users.

To solve this problem, Viettel needed to build a mobile application system for employees to use for directly deploying services at home to customers as well as deploying services outside the transaction counter.

Solution

HuviTek, with the advantage of human resources and a solid technological foundation, has been selected by Viettel to become a reliable partner in the implementation of the transaction management system and service development project. Quickly grasping the needs of customers, HuviTek proposed to deploy the project under the Agile model to continuously improve Viettel’s mobile application. At the same time, fully apply IT BA process, closely combining with the partner’s PO to build business documents and the system.

Main Features

• 2 Login Methods
  • Account and password
  • Fingerprint
• Sales management
• Warehouse management
• Sales Utilities
• Subscriber Development Activities Management
• Mobile subscribers service & management
• Fixed subscribers service & management
• Request management
• Visualization Report
• Account information management
• Privacy setting
• Notification

Technologies

• Mobile: iOS (Swift), Android (Java)
• Backend: Java Spring
• Database: MySQL

Results

• After the first year, mBCCS system has met over 70% of services on Mobile App compared to the web application version
• Successfully deployed the project on iOS and Android platforms