Canton Residents Help Shape City Brand Share: id8 Score Case study score 5.0 Date Published 5 September 2019 Reading Time 3-Minute Read The City of Canton selected id8 to create a new Brand and Marketing Strategy that positioned Canton as a pleasant place to live, work and play. Read Client Review About the Project The City of Canton selected id8 to create a new Brand and Marketing Strategy that positioned Canton as a pleasant place to live, work and play for residents, businesses, and visitors. However, the City had one unique request. They wanted the new identity to be centered around the thoughts and opinions of its community. Research For 4 months, id8 listened to Canton’s leadership, it’s business owners, residents and visitors during one on one interviews, focus groups, workshops, street interviews and an interactive online survey that was available to the public and City employees. All of the stories and opinions that id8 heard gave id8 the words and visuals to create a truly authentic identity for Canton. At the end of the research and analysis phase of the project, id8 was able to clearly identify Canton’s key distinctive benefits as natural beauty within the City (mountain views with the Etowah River running through the City), location (convenient to Atlanta and the Blue Ridge Mountains) and community (genuine, personal relationships with neighbors and business owners). id8 began developing concepts and messaging for Canton’s new identity that focused on the key benefits with each target audience in mind. To better understand Canton’s best/ideal customers among targeted consumer stakeholder groups, id8 conducted ESRI Tapestry Segmentation reporting for Canton’s two zip codes (30115 and 30114), to help identify consumer characteristics regarding perceptions, experiences and desires of residents. Netnography research was used to gain digital insight into the actual ways that individuals in Canton’s stakeholder groups were going online to research and make plans to work, play or do business in Canton. Solution id8 developed promotional materials in multiple mediums that were capable of being used across a variety of departments, programs, and services that aide in communicating the City’s new identity and messaging. We created a brand strategy to identify the long term strategy the City should adopt to ensure that Canton’s new brand identity is sustainable and assists in attracting, retaining and expanding businesses in the downtown area and throughout the City. id8 also developed an advertising and marketing strategy to identify the short term strategies, as well as marketing tactics and tools that the City should adopt to communicate and deliver key messaging to its residents, business owners and visitors. Related Case Studies "Awaiting client review" Brand Positioning and Brand Identity – Percept "Awaiting client review" Building Brand Consistency, One Brand Element at a Time Change cookie settings Close GDPR Cookie Settings Privacy Overview Strictly Necessary Cookies 3rd Party Cookies Cookie Policy Privacy Overview This website uses cookies so we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognizing you when you return to our website and helping our team understand which sections of the website you find the most interesting and useful. You can change your cookie preferences by navigating the tabs on the right-hand side. Note: The 3rd party cookie for Google Analytics cannot be turned off, as the data collected is entirely anonymous and used for internal performance tracking. Strictly Necessary Cookies Strictly Necessary Cookies should be enabled at all times so we can save your preferences for cookie settings. If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again. Enable or Disable Cookies 3rd Party Cookies This website uses Google Analytics to collect anonymous information such as the number of visitors to the site and the most popular pages. Disabling 3rd party cookies will not disable Google Analytics, as this data is anonymized and only used for internal recording and performance tracking. Additionally, we use various cookies such as Facebook pixel for ad serving, FreshChat for chat support, Hotjar for optimizing user experience, and others, which will be turned off by disabling 3rd party cookies. Keeping 3rd party cookies enabled helps us improve our website and service. Enable or Disable Cookies Please enable Strictly Necessary Cookies first so that we can save your preferences! Cookie Policy More information about our Cookie Policy