Case Study on Mobile App: RIV Share: Prismetric Score Awaiting client review n/a Date Published 15 April 2021 Reading Time 3-Minute Read Riv is a revolutionary mobile app that allows users to connect with nearby human assistants via in-app calling. Riv is a revolutionary mobile app that allows users (while they are driving) to connect with the nearby human assistants via in-app calling (audio/video call). Once a user is connected with the assistant, he/she can provide permission to the assistant to access their screen and provide control to assign a variety of tasks. The tasks ranging from reading and replying to emails, scheduling and updating calendar, creating, and editing work documents can be assigned. They can also provide permission to access any app (of the user’s mobile device) and perform the task. Riv Assistant app allows the human assistants to get notified of incoming call requests for tasks from nearby users. Upon getting connected with the user via in-app calling (audio/video call), the assistant will receive access permission for screen share, screen control in order to perform a variety of tasks as required. Note: This is a region-specific application and can be accessed only in the USA. Client Requirements The aim is to develop a mobile app that allows the users (while they are driving) to connect with human assistants so that they can assign a variety of tasks including access to all the apps of the user’s mobile device to complete the assigned task. Application Features and Functionalities – For Users Match-Making Feature Through this feature, the users can open the application and press the START button to instantly get matched with the nearby assistant based on the assistant’s location and the one with the best user ratings. In-App Audio/Video Call Feature Through this feature, once a nearby highly rated assistant has been found, Users can connect with that assistant via in-app calling (audio/video call) Note: Users can only place a call (audio/video) to one matched assistant at a time i.e., the users cannot place calls (audio/video) to multiple assistants at the same time. Screen Share and Screen Control Feature Through this feature, the users can share their mobile screen and also be able to give control over their mobile device to the assigned assistants to assign a variety of tasks including access to any app to perform the given task. Online Payment Feature Through this feature, the users can make an online payment at the end of the call to the assigned assistant. Rate Assistant feature This feature allows the users to rate their assigned assistant in the application, once the call has been ended and the payment has been made. Record Feature Through this feature, the user can record the call (audio/video) with the assigned assistant in the application.