Integrated Web & Mobile Extended Platform Share: QuadLogix Technologies Score Awaiting client review n/a Date Published 26 July 2019 Reading Time 2-Minute Read Our Client is a leading Corporate Bank from UAE & is renowned for its unrivaled understanding of local markets & unwavering commitments to its customers The Client is a leading Corporate Bank from the UAE and is renowned for its award-winning services, unrivaled understanding of local markets and unwavering commitments to its customers. Business Challenge The Client’s ever-expanding customer base meant that its Relationship Managers were engaging customers at a personal level. To address customer issues each of the RMs were being assigned ‘Transaction Tickets’, which were to be collected manually by RMs for resolution. The entire process was lengthy, cumbersome and had a direct impact on the relation that RMs had with their customers. The Client wanted a radical solution where the whole process was brought onto a mobility platform to enable tickets to be assigned to each RM in real-time and directly on their devices for faster resolution. Our Solution Since the Client desired a Mobility platform for greater enablement of its RMs and their Transaction Ticket system, it was critical that the mobility solution is built on a strong backend web system. QuadLogix utilized core Microsoft components such as MVC Framework, Active Directory, LDAP to build a robust backend web system. Further connecting the backend web application with the client’s existing ERP system was also achieved by using SOAP, REST APIs. As a result, our Client was able to run & maintain the ticketing system effectively by assigning tickets to RMs via the mobility solution. Benefits QuadLogix worked with NBF to build a robust web-based application on the Microsoft .NET platform to effectively deliver transaction tickets to RMs in real-time thereby enabling them to resolve tickets in real-time. Using this system the Client was able to engage its customers more effectively while maintaining an efficient time-bound ticketing system for its RM. Salient Features Access-based system Secure Login using Active Directory. Compliant with Banking & Regulatory security policies. Mapping App Data with Bank’s ERP. Complete User & Roles Management Multi-lingual (EN/AR). Differentiators Scalable architecture Smart reporting & analytics Intuitive & simple navigation Open APIs for Mobile Integration Audit Logs Framework & Technology .Net 4.5, ASP.Net MVC 5.0, Responsive Bootstrap 3.0 jQuery, NVD3 Charts Active Directory, LDAP JSON API