LNER Quick Faults Share: The Distance Score Awaiting client review n/a Date Published 19 October 2022 Reading Time 2-Minute Read The Quick Faults App allows users to report issues and then diagnose and troubleshoot. About the Client LNER is one of the UK’s largest train operators, providing services between London and the north of the country via the East Coast mainline. It is a digital-first company that is keen to embrace the opportunities mobile app technology presents. The Problem LNER wanted a real-time tool for their operational staff that enabled them to report risks and incidents in and around railway stations. The company believed providing staff with an accurate reporting system that incorporated photo and GPS features would better facilitate swift action from the appropriate response team. The Solution Working closely with the LNER’s Head of Safety & Environment, we created a comprehensive data-capture app that staff can utilise as part of their day-to-day activities. Intuitive and easy to use, the app requires no training and encourages a proactive approach to Health and Safety. The App provided users with the ability to report an issue with image and video capture and provided a knowledge tree of problem-solving for each train class. The Results After a successful trial period, the solution underwent a proof-of-concept iteration. In doing so, we migrated it from an email-only reporting platform to an end-to-end solution that was fully integrated with the existing Cognos system. Quick Faults was utilised across the LNER network to successfully identify where issues were and quickly resolve them.