Mechanical License

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We redefined the license creation process using low-fidelity prototyping to digitise and speed up the process to create and issue song license.

Problem

Mechanical License creation app is a legacy application. The entire license Creation process is very complex and UX is very cumbersome. Every day the licensing team spends hours to create licenses.

Requirement

To understand the current business process of license creation and understand the painpoints. After that define a new process in collaboration with the licensing team. The goal is to reduce the average time spent on creating a license.

Approach

We started with user interviews to understand pain points and created AS-IS user journey and defined user touch points. We re-defined the license creation process using low-fidelity prototyping. Later wireframes and visual designs were created and the app was developed.