Features

• 1
  Freshdesk Support Desk

  Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time. Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
• 2
  Freshdesk Messaging

  Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support. Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
• 3
  Freshdesk Contact Center

  Have more effective phone conversations and connect customers to the right expert, from the beginning. Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
• 4
  Field Service Management

  Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road. Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.

Frequently asked questions

• 1
  How does the 21-day free trial work?

  After you sign up, you can access all the features in the Enterprise or Pro Omnichannel Plan for 21 days. We want to make sure that you are completely satisfied with Freshdesk before you buy the product. At any point during your trial, you can add your credit card to purchase any plan of your choice.
• 2
  Can I upgrade or downgrade my subscription?

  Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshdesk account to modify your subscription details.
• 3
  Do you have any cancellation fees?

  No. Freshdesk is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.
• 4
  What types of payment do you accept?

  We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.