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ticketflip.ai is a Zendesk plugin that automates customer support operations by assigning support tickets to the person best equipped to deal with each issue. The benefit of using ticketflip.ai is accelerating the ticket life cycle, which leads to shortened response and resolution time. As support agents spend less time sifting through tickets, they spend more time helping customers.
Incoming support tickets are then analyzed in real-time. AI calculates the probability of domain expertise for every support agent, and tickets are assigned to the best agent based on chosen configuration settings. On top of that, tickets can get delegated if the agent isn’t available or left unassigned if the model confidence is below the desired threshold.
Using it gives you a performance preview based on historical data of resolved tickets and considering a threshold you adjust. By choosing between different threshold setups, you can minimize the number of unassigned tickets or assignment mismatches.
For customer support teams using Zendesk:
Assigning tickets to a person or a group of people (i.e. Sales)
30-day free trial
Per agent per month
For companies in need of a custom ticket routing solution:
Custom integration in a proprietary customer service solution
Detecting the underlying ticket theme (i.e. E-mail 365 support, Network issues)
ticketflip.ai is a customer support tool that automatically assigns support tickets to the best-fit agent using a personalized AI model.