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Freshworks CRM Customer-for-Life Cloud provides an all-in-one solution. It brings salesforce automation, marketing automation, chat, and telephony together so that you can organize customer information and engagement in one central location.
No hardware. No downloads. No maintenance cost. Plug-n-Play our cloud PBX system today. Freshcaller upgrades your current phone technology to a state-of-the-art routing and voice AI engine.
Looking for Omnichannel, Bots, and Self-service solutions for customer service? We've got you covered! With Freshdesk, you can streamline all your customer conversations in one place, automate your repetitive work and save time, collaborate with other teams to resolve issues faster and much more...
The smart HR software for growing businesses with everything you need to make impactful HR decisions. Manage your hiring, onboarding, time-off, employee data, and HR workflows in one place.
Customers today expect you to value their time, to deliver answers easily, and to help them quickly. Freshchat enables you to deliver on these expectations using best-of-breed offerings in AI-powered bots and messaging.
Intelligent, right-sized service management solution for the modern enterprise. Extend digital capabilities and deliver exceptional employee experiences with an intuitive, scalable, no-code solution
The Freshworks team was a great asset during implementation and continue to be a key partner for Waterstons as we look to further mature and improve our services to customers, tailored to their specific needs.
We adopted Freshworks' Freddy Omnibot platform for highly automated and personalized customer experience. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.
Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.
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