Running an E-Commerce Site? Here Are 9 Reasons You Need a Virtual Assistant

Having a business can be rewarding. But we cannot deny the fact that it’s also challenging.

For one, being an entrepreneur means that you have many hats to wear. And doing could mean that you’re spreading yourself too thin.

This can hinder you from making your business grow. And even if you do, it might be a long and winding road.

This is where having an e-commerce virtual assistant could come in handy.

What is an E-commerce Virtual Assistant?

An e-commerce VA is either an individual or a team who can help you manage your online business remotely.

They operate many things for you, depending on what you pay them to do and your agreement. It differs from each virtual assistant what services they’re offering.

You can expect them to do for you to help you manage multiple administrative tasks and logistical tasks. They should be knowledgeable of the many e-commerce platforms, so it will be easy for you to leave specific tasks up to them.

9 Reasons Why You Need an E-commerce Virtual Assistant

1. Efficient Store Management

Managing your store is different from driving the business’s growth, although these two are indeed connected.

Sometimes, you can get so caught up in your shop’s ins and outs running that you didn’t manage to do tasks that will help it grow even further. Remaining stagnant like this is not the best for your business.

That’s why you should automate your tasks with the help of an e-commerce virtual assistant. Your VA will be able to handle your store so that while you’re busy making your business grow, you aren’t neglecting the actual shop you’re operating.

2. Multi-faceted Talents

One of the biggest reasons e-commerce business owners would need a VA is that they need someone capable of helping work on their business.

VAs are competent and know many skills in different places. With an e-commerce VA, they should have experience in the industry, so you don’t have to spend time and energy training them for their tasks.

3. Do Other Tasks Better

Virtual assistants can be a jack-of-all-trades depending on your contract with them.

If you like doing some but not all the work of managing an e-commerce site, then you can hire a VA who can do the stuff you don’t like. For instance, you can hire a VA who can write and review quality product descriptions.

If you have pages upon pages of products, it’s challenging to do everything by yourself. With an e-commerce VA, you’re going to have an easier time filling these product pages with the right content.

Pro tip: When creating product descriptions, you can also opt for copywriters with experience to write quality content.

4. Multi-vendor Marketplace Management

You can get an e-commerce VA that specializes in setting up an account on multi-vendor e-commerce marketplaces like Amazon. They can help from the account setup to creating the product pages and all sorts of aspects when you hire them.

They will also help you manage your sales and other issues like refunds or returns and order cancellations.

5. Monthly Order Reports

If you want to look at your store’s general state, you need to get reports on your shop. When you hire a VA, they can even manage these reports for you and present the information to you, mostly when you’ve left them in charge of the shop.

Instead of hiring a separate person who can do these reports, a VA can generate monthly reports for you.

6. Customer Support

Unless you’re operating on a massive scale with an e-commerce site, you probably don’t have a customer support representative on your staff. In some cases, you probably don’t even have team members in the first place. With the help of a VA, though, you can also defer the customer support task to them.

Dealing with customers can be time-consuming, so you can leave the tasks you don’t like to your e-commerce VA.

7. Digital Marketing Services

If you prefer managing your e-commerce shop but hate having to market and advertise your business, you can let your VA do that too. They can help you create a digital marketing strategy, and once you approve of it, they can even implement it for you. They might even help with designing the collaterals needed to run paid ads.

8. Blog and Content Creation

Aside from creating product descriptions, you can also get your VA to run your blog and create content there for you.

If you hire an e-commerce VA company instead of an individual, they will even have teams dedicated to writing content for people. They’ll do the research and write the content, and all you need to do is approve the content.

9. Social Media Management

There are way too many social media platforms nowadays that you need to help grow your business.

Although being active on these platforms is beneficial, it isn’t easy to manage all these at once. To help reduce the number of platforms you manage, you can get your VA to handle the social media accounts.

They can interact with customers, create content, and address other concerns. They can also market your products or shops there using paid ads.

An e-commerce virtual assistant is a huge blessing to you because of the wide range of skills. These skills can be valuable for your online business. If you’re drowning from managing your e-commerce business, now would be the best time to hire an e-commerce VA.