What Is a Knowledge Consultant?

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The knowledge consultant is the professionally trained expert who is certified to get insights.

Knowledge process outsourcing (KPO) is contracting out an expert (or any third party/outsourcer) to carry out a relatively high level project for business transformation. The company or the professional who provides this type of expertise is a knowledge consultant.

Simply put, it is a professionally trained knowledge consulting services providing company or individual that discovers a strategy, identifies its core components and figures out possible ways to make it a great success. Knowledge consulting, here, refers to advices that have innovative ideas or strategies for transforming the business.

The transformation is a long journey, which passes through awareness, ambition, arrangements, action and outcome/results. An experienced knowledge consultant assesses these all aspects using his technical skills. Then, he comes with a feasible solution that has a high possibility to achieve values.

What Does the Knowledge Consultant Actually Do?

The consultant does a number of things, which begins from conducting an organizational knowledge management assessment.  It means that auditing how the organisation manages the process of strategy making is the first thing that he does.

Apart from it, there are many key responsibilities that he carries out. Here is the round up of all what he does:

  • Assessing the requirements, customers, critical gaps and existing platforms-these all are to be conducted before starting off.
  • He defines knowledge management process and then, discovers all components related to it, such as how to share ideas and communicate with others about it. Certainly, it should be strong, relevant and flexible enough.
  • Specifying workflow, system or products and what tools to be used-these all are to be communicated to the next level.
  • If the knowledge or intelligence is already there, he suggests how to manage it effectively. For making it happen, he prepares a plan of action to execute strategies. Systems are made live and tools are deployed. Even, the guidelines are set up to be followed for filling up current gaps in the system or hierarchy of production/operations.
  • He is responsible for bringing all stakeholders together to inform about what to do for making the strategy or decision or any change a big success. Such doing often comes with some new ideas and perspectives from stakeholders.

Reporting & Measuring

The experienced consultants take monitoring and measuring seriously. He regularly tracks and draws the learning from it. Once done with it, he makes all deliveries possible this way:

  • Sets a timeline and schedule when to finish, test and deliver the assigned task
  • Prepares a blueprint of the final plan that reads what to be done with which approach and methods
  • Creates a report, which includes the task aligned, definition of knowledge management, composition of findings in details, assessment, specifications, recommendations and a feasible plan of action
  • Finally, reports about the comments and feedback from stakeholders

Why KPOs?

The need of such kind of expert consultant is going up because of the growing popularity of specialised knowledge and expertise in various industries. People want additional values to be included. The business owners intend to foresee the cost and identify ways to cut them short. Perceiving what kind of challenges may come their way turns an easy job with the help of such professionals. India, Sri Lanka, Eastern Europe, especially Poland, Romania and the Baltic States are prominently making a benchmark in this domain.

In short, the knowledge consultant ensures business continuity to be maintained. His expertise can resolve such all matters that you cannot easily handle or overcome. And, such expertise and expert solutions are delivered through KPOs.

The discovery of knowledge is typically integrated with an organisation’s core operations or competencies. This task is not easy, as it requires a matter expert who has advanced degree or certification in that field. The perfect example of knowledge process outsourcing is accounting, marketing, market research, web design and content marketing, etc.

This type of specialised intelligence is often figured out through offshore outsourcing. Various service seeking companies want to derive most out of them in the least amount. In short, the biggest factor of contracting out such professionals is the full value for money. They get more than what they invest in these services.