TDA is a fast-growing company that employs talent from all around the world. Our company is devoted to doing exceptional work and maintaining a fun, thriving environment for our team. We count on our customer success department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer success specialist to join our team, managing inbound and outbound phone calls, email requests, and video call interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The Objective of this Role Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency Identify and address customer needs with the goal of complete satisfaction Provide expert answers to questions about products, pricing, and availability Maintain and enrich customer data held on the CRM Meet customer success department sales targets, generating sales leads when opportunities arise Follow company communications guidelines and procedures Recommend improvements to processes for improved company efficiency Daily and Weekly Responsibilities Build expert and dynamic knowledge of company products and services Research information using available resources to satisfy customer inquiries Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships Respond quickly, professionally, and accurately to all inquiries Meet daily personal/team qualitative and quantitative targets by recommending and explaining the benefits of additional services, and seizing opportunities to sell products and services whenever possible Maintain daily recordings, and log and document issues and resolutions Skills and Qualifications Bachelor’s degree or 1-2 years of relevant experience Excellent level of English – writing and speaking Strong communication skills, including active listening and clear articulation Ability to solve problems and alleviate conflicts or escalate tactfully Ability to multitask, manage time, and prioritize Able to work individually and as a team Preferred Qualifications Experience working in a digital agency or knowledge of digital services Sales experience Proven experience in a call center environment Track record of meeting or exceeding sales quotas (if sales are involved) Experience using CRM software Our Offer: We’re offering you a chance to be a part of a global community, working in an open-space office with colleagues from all over the world. This is your opportunity to shine under the supervision of young, open-minded, and eager-to-learn team members, all experts in their own fields. Our goal is to guide you toward building your knowledge and developing a unique experience in an area that is quite new, and different from any other you may have encountered. By joining our team you’ll face challenging business situations and be pushed to invest in your professional development. The position is open in our Zagreb office. Perks include: Flexible working hours, starting between 7 and 9 AM Pet-friendly office 2 days per week remote working English speakers in the office to increase your English-speaking skills Availability for education financing to increase your skill set Occasional travels on business around the world (conferences etc.) Company events and team building so you can hang out with your colleagues 100% subvention of MultiSport membership card so you stay healthy Two-way performance review Stocked kitchen so you can always grab a snack and have a cup of coffee or tea The referral bonus for new employees Salary: Competitive salary with 3-month assessment and growth plan (salary increase) Equity pool consideration for high-performing employees So, if you want to learn and grow quickly this is the place for you! Intrigued by the challenge? Come join us. Send your CV and motivational (cover) letter to firstname.lastname@example.org. * We want to thank all of our applicants who have submitted their resumes to us. All of you will be provided with equal opportunities regardless of any non-work-related personal characteristics. All of your applications will be considered confidential, according to the regulations of personal data protection.