User Support System for Daimler Share: *instinctools Score Awaiting client review n/a Date Published 14 October 2021 Reading Time 2-Minute Read Daimler AG is a leading supplier of premium passenger cars as well as the world‘s largest manufacturer of commercial vehicles. Challenge Daimler’s new global buying system GLOBUS has provided the company with an efficient organization of procurement processes all over the world. In order to ensure fast and comprehensive education and ongoing support of the system users, Daimler decided to develop and implement a special user support system. The main requirements to the system were its transparent structure and easy-touse interface which would allow users in various countries to use materials describing GLOBUS functioning. Besides, the system had to be compatible with the technology with which GLOBUS itself was built. Solution The *instinctools team analyzed required document structures, discussed them with the Daimler team to ensure proper understanding, and implemented it in the selected CMS. From the beginning it was clear that the system would have to serve a distributed international community, therefore analysis had to be focused on localization strategy in order to provide proper possibilities for content localization into multiple languages and in a multi-country environment. As Daimler’s editors had already started creating documentation, *instinctools helped to migrate already existing parts of the user manual into the CMS-based help and support platform. Results After 5 months of intense cooperation with Daimler’s teams, *instinctools introduced the required Help and Support System to the GLOBUS user community. The final solution covered all main aspects of editing and authoring processes by providing an efficient and comfortable environment for the content creators, editors, and publishers.