Marketplace 24/7 Live Chat Support Service by Dalerio

24/7 Live Chat Support Service by Dalerio

Dalerio Consulting

Project description

Dalerio Consulting is one of the leading Business Process Outsourcing (BPO) companies in Albania. We pride ourselves on offering quality service and being dedicated to what we do.

In our eyes the client is king, and every conversation is a possibility to become a loyal client for your business, so we don’t waste any opportunity to offer top-notch support and an awesome customer experience.

Agents will be trained to use any systems and sites that are needed to make sure that the user’s needs are met, and regular meetings are conducted to refresh any knowledge.
The base price includes chat support that can be handled by one dedicated agent at a time.

Contact us to schedule a meeting or for a custom offer.

Deliverables

  • Uninterrupted 24/7 live chat support
  • Trained agents to handle all situations with clients
  • Support through various channels as needed
  • System/Back-office usage for engaging with user profiles and resolving their issues
  • Ticket system for escalations

Buyer discovery questions

  • 1
    What is your website URL?
  • 2
    How many calls/emails/messages do you get on average on a daily basis?
  • 3
    When would you like to get started?

Frequently asked questions

  • 1
    How will the chat support software be added?
    You can either ask your webmaster to implement the software you choose, or we can assist you with it.
  • 2
    Are any bots used for chat support?
    No! We believe that users should always be handled by a real person that can cater to their specific needs, and not by a repetitive bot.
  • 3
    What languages do you support?
    Our main market is English, but our agents are also proficient in German, Italian, French, and Spanish.
  • 4
    Will I be able to contact the chat agents directly?
    Yes! Once the support starts, there will be opened a group (usually Skype or Slack) where you can write any instructions, and all the agents will review.

24/7 Live Chat Support Service by Dalerio

24/7 Live Chat Customer Support services with trained agents to handle any needed business processes.

From $3,300.00

Contact Seller

24/7 Live Chat Support Service by Dalerio

Dalerio Consulting

24/7 Live Chat Customer Support services with trained agents to handle any needed business processes.

24/7 Live Chat Customer Support services with trained agents to handle any needed business processes.

Contact seller

Project description

Dalerio Consulting is one of the leading Business Process Outsourcing (BPO) companies in Albania. We pride ourselves on offering quality service and being dedicated to what we do.

In our eyes the client is king, and every conversation is a possibility to become a loyal client for your business, so we don’t waste any opportunity to offer top-notch support and an awesome customer experience.

Agents will be trained to use any systems and sites that are needed to make sure that the user’s needs are met, and regular meetings are conducted to refresh any knowledge.
The base price includes chat support that can be handled by one dedicated agent at a time.

Contact us to schedule a meeting or for a custom offer.

Deliverables

  • Uninterrupted 24/7 live chat support
  • Trained agents to handle all situations with clients
  • Support through various channels as needed
  • System/Back-office usage for engaging with user profiles and resolving their issues
  • Ticket system for escalations

Buyer discovery questions

  • 1
    What is your website URL?
  • 2
    How many calls/emails/messages do you get on average on a daily basis?
  • 3
    When would you like to get started?

Frequently asked questions

  • 1
    How will the chat support software be added?
    You can either ask your webmaster to implement the software you choose, or we can assist you with it.
  • 2
    Are any bots used for chat support?
    No! We believe that users should always be handled by a real person that can cater to their specific needs, and not by a repetitive bot.
  • 3
    What languages do you support?
    Our main market is English, but our agents are also proficient in German, Italian, French, and Spanish.
  • 4
    Will I be able to contact the chat agents directly?
    Yes! Once the support starts, there will be opened a group (usually Skype or Slack) where you can write any instructions, and all the agents will review.